We collect the information we need to respond to serious inquiries, operate the site responsibly, and understand aggregate traffic — nothing more theatrical than that.
When you contact Transcend, we may collect the information you choose to share with us, such as your name, company, email address, phone number, and the details of your inquiry. We may also collect limited technical information needed to operate, secure, and troubleshoot the site.
We use a consent-based analytics setup on this site. If you accept analytics cookies, we enable Google Analytics to understand high-level traffic patterns, which pages are being viewed, how visitors move through the site, and which content is useful. This helps us improve the site without turning it into an ad machine.
We use information to respond to inquiries, evaluate whether there is a fit for an engagement, improve site reliability, understand aggregate site usage, and protect against abuse or fraud. We do not sell your personal information, and we do not use inquiry information for unrelated mass marketing campaigns.
We may share information with service providers who help us operate the website, manage form delivery, maintain hosting infrastructure, provide analytics after consent, or protect the site from spam and abuse. We may also disclose information if required to comply with law, enforce our rights, or protect the safety of our business, clients, or others.
If Quebec privacy law applies to your interaction with this site, we aim to handle personal information in a way that is consistent with Law 25. In practical terms, that means we limit collection to what is needed, ask for consent where appropriate, explain how information is used, and provide a clear way to contact us about privacy-related requests.
We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including responding to your inquiry, maintaining relevant business records, and meeting legal or operational obligations. As a general rule, inquiry details are retained while a conversation is active and for a reasonable period afterward in case follow-up is needed, after which they may be archived or securely deleted unless a longer retention period is required.
We use reasonable administrative, technical, and organizational measures to protect the information we collect. No system is perfectly secure, but we aim to handle submitted information with the same seriousness we bring to our client work.
Depending on your location, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also object to or restrict certain processing in some circumstances. To make a request, contact us at [email protected] and provide enough detail for us to identify the records in question. We may need to verify your identity before acting on a request, and we will review and respond within the timeframe required by applicable law.
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us directly.
[email protected]